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Need Help?

We're here to support you with any questions or concerns about our website, services, or products.

Contact Us

For assistance with specific issues or inquiries:

Visit our FAQ and Help Centre for detailed answers on common topics.
If your issue requires direct support, feel free to reach out through one of the following channels:
- Live Chat: Our 24/7 live chat is available in English. Please click on the "Live Chat" button at the bottom right corner of this page to start a conversation.
- Email Support: You can also contact us via email.
If your issue requires more immediate attention or is related to account recovery, responsible gambling assistance, or technical troubleshooting, please use the "Support Email" link provided within our website's footer.

Customer Support Availability and Response Times

Our support team operates on a first-come-first-served basis. While we cannot guarantee response times due to varying issue complexity and volume of inquiries, we make every effort to address your concerns as promptly as possible:

Email responses typically take 12-24 hours, depending on the ticket volume.
Live Chat is available around the clock.

Help Centre Access

You can access our FAQ section by clicking on the "FAQ/Help-Centre" link at the top of this page or by scrolling to the bottom and selecting it from the website's menu. This comprehensive resource provides answers to frequent questions, including those related to account management, responsible gambling practices, technical issues, and more.

Responsible Gambling Assistance

If you're struggling with problem gaming, we offer additional support options through our Responsible Gaming page, which includes:

Links to Canadian and international help organizations
Self-exclusion assistance for a minimum of 6 months up to permanent exclusion
Session reminders and reality checks

We take your well-being seriously and encourage responsible gaming practices.

Technical Support

For technical issues or difficulties accessing our website, you can reach out through the support channels mentioned earlier. Please provide us with as much detail about your issue so that we may assist you promptly.